Venue access decides where someone can look. Their role decides what they can do once they are there. Both are set on their user card in Settings → Team.
Assigning venues
Open their card, find venue access, tick the venues they run. Save.
It takes effect on their next page load — no sign-out needed.
What it changes
Everything. A user with three venues assigned sees three venues on their dashboard, three in every picker, three in every export. The rest of your group does not exist for them — not hidden behind a message, simply absent.
Group totals are the sum of their venues, not yours. Two GMs looking at the same dashboard see different numbers, and both are right.
No venues assigned
The account works. The app is empty.
This is the most common support call after onboarding: someone was created, given a role, and never given venues. They sign in successfully and see nothing.
If a new user says "it's blank", check this first.
Org-wide roles
Owner, org admin and org manager see every venue by definition. You do not assign venues to them — the list is not there, and if it were, it would not mean anything.
The moment you promote a GM to org manager, their venue list stops applying. They see the group.
Cost center children
A hotel with three outlets on one POS account appears as three venues in NexReps. Assign the outlets someone runs.
The parent never appears in the list. It is not a restaurant, it is a POS account holding credentials for the children. See Key concepts.
When someone moves
They open a new venue: tick it. They leave a venue: untick it. Same day, both times.
An account that still reaches a venue someone left six months ago is not a permissions problem yet. It becomes one the day that person is no longer on good terms.
Auditing
Settings → Team lists every user with their role and their venue count. Read it once a quarter and ask whether each line still matches reality.
It takes five minutes and it is the only way you will catch the account that quietly kept access after a move.
Next
Permissions — narrowing further inside a role.