A role is the ceiling. Venue access is the reach. Both matter, and they are set separately — see Venue access for the second half.
The roles
Org Admin — everything operational: settings, thresholds, user management, every venue. This is the working admin role. It is provisioned with your account rather than handed out from Settings.
Org Manager — every venue in the organization: reports, notes and exports. Cannot manage the team or change organization settings. For someone who oversees the group without running it.
FOH — front of house, on assigned venues only: full reporting, notes and export for those venues.
Chef — menu and inventory: recipes, costing, counts, suppliers and invoices, on assigned venues, and the kitchen's preps and tasks. A chef adds and deletes the cooks of his venue himself. Not the full P&L. For someone who needs to know what a dish costs, not what the group made last quarter.
Cook — the kitchen team, on one venue: his preps and tasks, and the recipes he follows rather than costs. No sales figure, no cost, no email. See The cook's day.
Accountant — reporting plus the accounting section: chart of accounts, product mapping, export and period close.
Older accounts may still show Owner or Manager. Those are retired: they keep working, and nobody is given them again.
Choosing
The question is not "how senior are they". It is "what do they need to do their job today".
A chef who also runs the floor needs FOH. Someone in FOH who never opens inventory still carries the reporting — the role does not slice that finely, and that is fine.
Give the narrowest role that works. You can widen it in thirty seconds when someone's job changes. Widening after an incident is a different conversation.
Roles and venues are independent
This trips people up.
An FOH with one venue assigned sees one venue. A Chef with twelve assigned sees twelve — but with a chef's depth on each.
The role decides what. The venue list decides where. Setting one without the other gives you an account that is either useless or too broad.
Changing a role
Open their card in Settings → Team, change the role, save. It takes effect on their next page load.
Changing a role does not touch venue access. Move someone from FOH to Chef and they still have exactly the venues they had before.
Cost center children
If a venue is a child of a shared POS account — a hotel restaurant, say — assign the child, never the parent. The parent is not a restaurant, it is a POS account. See Key concepts.
Next
Venue access — the other half.