Peak Hours

When your venue is going to be busy, drawn as bars, for the week ahead. Staffing is guesswork until you look at this.

The page

Pick a venue and a day — today, or any day of the coming week.

Toggle between Guests and Checks. Guests answers "how many people". Checks answers "how many bills". They peak at the same hours but not by the same amount: a 6pm full of four-tops and an 11pm full of two-tops can have the same check count and twice the covers.

The bars

One bar per hour, darker where busier. This is what NexReps expects, based on what that venue has done on that weekday.

The shape is your service. A double hump — noon and 6pm — is lunch and dinner. One long ramp is a dinner-only room. A flat afternoon between them is the gap where you are paying people to wait.

Insights

Three lines under the chart:

Peak expected at 6pm — avg 61 guests

Slowest at 3pm — avg 2 guests

Guest count ↑ 1% vs same period last year

The first two are staffing. The third is the business.

What to do with it

Staff the hump, not the day. A room that expects 61 guests at 6pm and 2 at 3pm does not need the same floor at both. The bars tell you where the line is — before you write the schedule, not after.

Watch the shoulders. The hour before the peak and the hour after are where service breaks: everyone arrives before you are ready, or leaves after you cut staff. Those bars are where you find out.

Check the year-over-year. Guest count up 1% with sales up 8% means you raised prices and kept the room. Guest count down 6% with sales flat means you are losing people and hiding it in the average check. Both matter.

It is a forecast

Which means it is a good guess, not a fact. A private booking, a game night, a storm — none of that is in the bars.

Use it to write the schedule. Do not use it to argue with what actually happened; that is Daily and FOH.

Peak Hours and the hourly chart

Daily has an hourly chart too. It shows money, for one day, live — what is happening now.

Peak Hours shows people, expected — what will happen on Saturday. One is a mirror, the other is a windshield.

Next

Goals & Targets — deciding what the number should be.